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🛡 Privacy Policy

Effective Date: July 1, 2025

At Your Mind Matters, we are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and AHPRA guidelines. This Privacy Policy outlines how we handle your personal and health information.

What We Collect

We may collect and hold the following information:

• Full name, contact details (email, phone number)
• Appointment or service requests
• Sensitive health information (where relevant for service delivery)

Why We Collect It

We use your information to:

• Respond to enquiries and provide consultations
• Book and manage appointments
• Comply with legal and professional obligations
• Improve our services

🔐 How Your Data Is Stored

We store personal and health information securely using encrypted, password-protected systems. We take all reasonable steps to prevent unauthorized access, misuse, or loss of your data.

🚫 Disclosure to Third Parties

We do not share your information with any third party unless:

• You provide written consent
• Required by law or professional regulation
• Necessary for your care (e.g. referral to another provider, with your approval)

Your Rights

You may:

• Request access to your personal information
• Ask for corrections to inaccurate or outdated data
• Lodge a complaint if you believe your privacy has been breached

Please contact us at admin@yourmindmatters.net.au for access, corrections, or concerns.

Updates

We may update this policy from time to time. The latest version will always be available on our website.

Feedback & Complaints

At Your Mind Matters, we welcome your feedback and are committed to addressing concerns with professionalism and care.

If you have a complaint or concern about your care, we encourage you to speak directly with your psychologist or contact our Director, Laura Forlani, at laura@yourmindmatters.net.au. All feedback is treated confidentially and respectfully, and we aim to respond promptly.

If your concern isn’t resolved to your satisfaction, you can contact:

• Ahpra – www.ahpra.gov.au
• Health Complaints Commissioner (Vic) – www.hcc.vic.gov.au
• Australian Psychological Society (APS) – www.psychology.org.au

We are committed to learning from feedback and continuously improving our service.

If you have positive feedback to share, please also let us know!