Contact Your Mind Matters Psychology Services
Omnico Business Park, Suite 19, 270 Ferntree Gully Road, Notting Hill, VIC 3168
Opening hours
Monday–Thursday: 8am–9pm
Friday: 8am–3pm
Please note we are closed on public holidays
End of year closure:
Your Mind Matters will be closed for the festive season from 9pm on Tuesday 22 December 2026, and will re-open at 8am on Tuesday 12 January 2027.
Online contact form
Privacy policy
Effective Date: 1 July 2025
At Your Mind Matters, we are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and Ahpra guidelines. This Privacy Policy outlines how we handle your personal and health information.
What we collect
We may collect and hold the following information:
- Full name, contact details (email, phone number)
- Appointment or service requests
- Sensitive health information (where relevant for service delivery)
Why we collect it
We use your information to:
- Respond to enquiries and provide consultations
- Book and manage appointments
- Comply with legal and professional obligations
- Improve our services
How your data is stored
We store personal and health information securely using encrypted, password-protected systems. We take all reasonable steps to prevent unauthorised access, misuse, or loss of your data.
Disclosure to third parties
We do not share your information with any third party unless:
- You provide written consent
- Required by law or professional regulation
- Necessary for your care (e.g. referral to another provider, with your approval)
Your rights
You may:
- Request access to your personal information
- Ask for corrections to inaccurate or outdated data
- Lodge a complaint if you believe your privacy has been breached
Please contact us at admin@yourmindmatters.net.au for access, corrections, or concerns.
Updates
We may update this policy from time to time. The latest version will always be available on our website.
Feedback and complaints
At Your Mind Matters, we welcome your feedback and are committed to addressing concerns with professionalism and care.
If you have a complaint or concern about your care, we encourage you to speak directly with your psychologist or contact our Director, Laura Forlani, at laura@yourmindmatters.net.au. All feedback is treated confidentially and respectfully, and we aim to respond promptly.
If your concern isn’t resolved to your satisfaction, you can contact:
- Ahpra – Ahpra website
- Health Complaints Commissioner (Vic) – Health Complaints Commissioner website
- Australian Psychological Society (APS) – Australian Psychological Society website
We are committed to learning from feedback and continuously improving our service.
If you have positive feedback to share, please also let us know.
