Although you do not need a referral to see a psychologist, it is recommended that you obtain one so that you can claim Medicare rebates.
What does an appointment cost?
Our fees vary from $250–$300 depending on who you see and the time of your appointment.
Medicare rebates range from $98.95–$145.25, or 80% of the gap if you have reached the Medicare Safety Net for the year.
The Australian Psychological Society’s recommended fee per session is currently $318 per consult.
A number of referral pathways are available at Your Mind Matters Psychology Services. If you are unsure which referral is most suited to you, please contact us and we can assist you with understanding and obtaining the most suitable referral.
- Mental Health Care Plans – your GP (doctor), psychiatrist or paediatrician can arrange this for you. A Mental Health Care Plan will grant you access to a total of 10 heavily subsidised counselling sessions per calendar year.
- Private referrals
- Employee Assistance Programs (EAP)
- NDIS (self-managed and third-party managed)
Please note that if you are seeking support through VOCAT, WorkCover or TAC, clients are required to pay the clinician’s usual fee and seek reimbursement through their funding organisation.
Payments are required at the time of the appointment and can be made via EFTPOS, credit card (Visa, Mastercard) or cash. We also have Medicare Online Claiming, which allows us to process your rebate on the spot rather than going into a Medicare office.
Cancellation policy
Your Mind Matters Psychology Services have amended their cancellation policy to help reduce the financial burden on our clients for cancellations, whilst still ensuring that our psychologists, who have reserved an hour of their time for your appointment, are not inconvenienced by late cancellations or non-attendances.
Counselling appointments
At Your Mind Matters, we follow the Australian Psychological Society’s cancellation guidelines. Clients will be required to pay 100% of their session fee for cancellations made within 24 hours of their appointment, or 50% if providing 24–48 hours’ notice. However, if our administration team, who maintain an active wait list, can fill that session time with another client, we will not charge the cancellation fee at all.
Assessment appointments
To secure your appointment, we require a non-refundable deposit of 50%, which will go towards the total fee providing you attend. If you cancel your appointment within 48 hours of the assessment, this deposit will be used as the late cancellation fee. However, if our administration team, who keep an active wait list, are able to fill your appointment time slot following a late cancellation, you will not be charged the late cancellation fee.
Non-attendance
Clients who do not attend their scheduled appointment without notifying us will be charged a “no show” fee, which is equivalent to the full cost of the consultation. Please note that we require all outstanding fees to be paid prior to booking subsequent appointments.
We don’t want clients to miss appointments or to incur the cancellation fee, so to reduce the risk of this occurring, we will attempt to send a courtesy text message reminding you of your appointment three days prior. If you do not have a mobile phone to receive text messages, we may attempt to call you instead.
Please note, if our administration team are able to fill your session time with another client, we will not charge you the cancellation fee at all. This applies to counselling and assessment appointments.