Mental health support at work reduces absenteeism, boosts productivity, and cuts costs in Australian businesses. Implementing Employee Assistance Programs and fostering open dialogue improves employee well-being and retention.
Employee Assistance Programs (EAPs) provide confidential mental health support, reducing stress, absenteeism, and boosting productivity. Tailored and flexible, including telehealth, they foster a supportive, healthier workplace.
This guide outlines anxiety signs, daily impact, and practical management techniques like relaxation, cognitive restructuring, and gradual exposure, emphasizing professional support via counseling and workplace programs.
Your Mind Matters builds trust in mental health through compassionate, evidence-based, and personalized care, offering Melbourne psychologists, telehealth, ADHD/autism assessments, and workplace support programs.
In today’s busy world, accessing support has become easier with online services. A Telehealth psychologist offers the same professional, evidence-based care you would receive in person, but with the convenience of connecting from home, work, or anywhere with internet access.
Not sure if Telehealth psychology is right for you? Here are five signs you might benefit from working with a psychologist online.
1. You Live in a Regional or Remote Area
For many Australians, local psychology services may be limited. A Telehealth psychologist in Australia makes it possible to access professional support without travelling long distances. This ensures you can receive consistent care, no matter where you live.
2. You Have a Busy Schedule
Balancing work, study, or family life can make it difficult to attend in-person sessions. Telehealth appointments save time by cutting out travel, making it easier to fit therapy into your week.
3. You Feel More Comfortable at Home
Some people find it easier to open up in a familiar environment. Meeting with a psychologist via Telehealth can provide a greater sense of comfort and reduce the anxiety that may come with attending a clinic.
4. You Need Flexible Options
Telehealth can be combined with face-to-face sessions, giving you choice and flexibility. This means you can still see a psychologist in person if you prefer, but switch to online sessions when needed — such as during busy times, illness, or travel.
5. You Want Access to Evidence-Based Care & Services
Whether you are seeking an ADHD assessment online or counselling for trauma, anxiety, or relationships, Telehealth gives you access to psychologists who may not be based in your local area. This expands your options and helps you find the right professional fit.
A Telehealth psychologist provides the same standard of professional care as in-person sessions, with the added convenience of flexibility and accessibility. If you are considering support for your mental health, Telehealth might be a helpful option.
In today’s busy world, flexibility in accessing mental health support is more important than ever. Telehealth psychology sessions allow you to connect with a qualified psychologist from the comfort of your home, school, or workplace. At Your Mind Matters (YMM), our clinicians offers secure, evidence-based telehealth services to ensure support is available wherever you are in Victoria and across Australia.
What is Telehealth in Psychology?
Telehealth refers to psychological consultations delivered via a secure online platform. You’ll speak with your psychologist in real time, just as you would in a clinic, but without the need to travel. Research shows that telehealth can be just as effective as face-to-face sessions for many mental health concerns, including:
Anxiety and depression
ADHD and executive functioning challenges
Autism assessments and therapy supports
Trauma-informed care
NDIS-related psychological assessments and reports
Benefits of Choosing Telehealth at YMM
Accessibility: Access therapy if you live regionally or face mobility challenges.
Flexibility: Schedule sessions around school, work, or family commitments.
Continuity of Care: Maintain regular support even if you relocate or cannot attend in person.
Evidence-Based Practice: Our psychologists use interventions that are informed by the latest clinical research.
Is Telehealth Right for You?
Telehealth may be suitable if you prefer the comfort of your own space, live outside Melbourne, or find it difficult to attend in person. For children and young people, telehealth can work best when a parent, carer, or support worker is nearby to assist with technology and engagement.
If you’re unsure, our team can help you decide whether telehealth or in-clinic appointments are the best fit for your needs.
How YMM Delivers Safe and Effective Telehealth
At Your Mind Matters, our psychologists follow strict professional and ethical standards to ensure that online sessions are safe, private, and effective. This includes:
Using secure, encrypted video platforms
Maintaining confidentiality and privacy at all times
Providing clear information so you can make informed decisions about your care
Following AHPRA and Psychology Board of Australia guidelines for safe practice
Booking a Telehealth Appointment
Accessing telehealth psychology at YMM is simple:
Get in touch with our team to discuss your needs or view our clinician profiles here: https://yourmindmatters.net.au/our-team
Book an appointment at a time that suits you through our online portal: https://clientportal.zandahealth.com/clientportal/yourmindmatters
Connect online with your psychologist using a secure link sent before your session.
Whether you are seeking an ADHD or autism assessment, or ongoing therapy, our telehealth psychologists are here to support you.
👉 Book a telehealth appointment with a psychologist today! Head to our website and learn about our clinicians. Once you know who you’d like to work with, call us or book online: https://yourmindmatters.net.au/contact-us/
“I just feel like my brain never switches off.” If you’ve ever said this—or felt it—chances are, you’re carrying a mental load. And no, it’s not just about having a lot on your plate. It’s about being the plate. The term mental load has gained traction in recent years, especially in conversations about working parents, relationships, and burnout. But what does it actually mean—and why does it affect so many people, particularly women? Let’s unpack it together.
What is the Mental Load? The mental load refers to the invisible, ongoing effort it takes to manage household responsibilities, emotional needs, planning, and organisation. It’s the internal checklist that never ends. Think of it like this: *Remembering your child’s immunisation is due next month (and booking the appointment). *Noticing the toothpaste is low (and mentally adding it to the shopping list). *Planning meals, checking the fridge, cooking dinner—while making sure the family isn’t late for soccer practice. *Juggling work deadlines, school newsletters, and the emotional wellbeing of everyone in the household.
It’s not just physical tasks—it’s the thinking, remembering, planning, and anticipating behind them. And that’s what makes it so exhausting.
Why It’s More Than Just “Being Busy” Busyness is visible. People can see you running from meeting to meeting or folding laundry while answering emails. But the mental load is silent and often unacknowledged—even by the person carrying it. You might look like you’re coping just fine on the outside, but internally, your brain feels like a browser with 47 tabs open. The weight is cumulative and relentless. Many people report that the mental load causes: Difficulty relaxing, even during downtime Irritability or emotional exhaustion Trouble sleeping Feelings of resentment or being under-appreciated Increased anxiety or burnout
And the hardest part? It’s easy to dismiss. “Everyone’s busy” becomes a way to invalidate or minimise the impact—until your body or mind forces you to stop.
Who Carries the Mental Load? Anyone can carry a mental load, but research and lived experience show that it disproportionately affects women—especially mothers, as they are typically the primary carers of children. Often referred to as the “default parent,” many women find themselves responsible not just for doing tasks, but thinking about and managing them, even when others help. But it’s not just parents. Young adults caring for ageing parents, neurodivergent individuals masking or managing executive function challenges, and professionals navigating high-pressure roles often carry intense mental loads too.
The Cost of Constant Mental Overload Over time, the mental load can chip away at self-worth, relationships, and wellbeing. You might find yourself: *Snapping at loved ones, then feeling guilty *Feeling like no one else gets it *Losing joy in things you used to enjoy *Feeling like it’s “all too much” but not knowing what to let go This can lead to chronic stress, anxiety, or even depression if left unaddressed.
How Can Psychology Help? At Your Mind Matters Psychology Services, we work with many clients who arrive saying, “I don’t know why I’m so exhausted.” When we explore what their day-to-day mental load looks like, it becomes clear: they’re doing the job of five people, internally. Psychological support can help in several ways: Increasing awareness of the mental load and how it shows up in your life Building boundaries and assertive communication to redistribute tasks fairly Identifying cognitive patterns (like perfectionism or guilt) that keep you stuck Developing emotional regulation tools to reduce reactivity and burnout Practicing self-compassion and giving yourself permission to rest, delegate, or say no Therapy provides a space to pause, reflect, and realign your energy with your values, not just your responsibilities.
Reducing the Load Starts with Noticing It You don’t need to be in crisis to seek support. In fact, recognising the weight of your mental load before things spiral is a powerful act of self-care. Here are a few reflective prompts to help you check in: What thoughts are running through my mind right now? Am I mentally holding onto things for other people? What would I do with one truly responsibility-free hour? What’s one small task I can delegate, postpone, or say no to? The mental load isn’t a personal failing—it’s a systemic reality for many. But it’s not inevitable, and you don’t have to carry it alone.
You Deserve Support At Your Mind Matters, we help clients unpack the invisible pressures that weigh them down and rediscover what it feels like to breathe, rest, and be enough. If you’re feeling the weight of “doing it all,” we invite you to reach out.
Life can be extremely difficult. The possibility of human experience is endless. Regardless of how privileged or disadvantaged we are; human beings all connect in our capacity for psychological suffering.
We all can move to listening to a harsh internal critic. Do you have an inner critic? If so, what is the purpose of this critic? Is this critic chastising you, searching for your flaws, punishing you, and comparing you? Is it maybe even preventing you from doing things you love, or from living by your values and being your authentic self?
Let’s consider a few examples:
Imagine you have broken your leg and fractured your ribs from a bicycle accident and that you have the choice of getting help with daily tasks from companion A or companion B.
Companion A says to you: “Suck it up, it’s not that bad, you’re pathetic! Plenty of people are worse off than you, quit with the baby tears”
Companion B says to you: “This absolutely sucks. You must be in some really awful pain and feel like you’ve lost some independence that I know is so important to you. I’m here for you, let’s just take it slow together”
Strangely we are often the Companion B to our friends but often not to ourselves!
Imagine a close friend of yours just went through a romantic relationship break-up. They tell you their heartfelt story, and you listen intently from start to finish. Your friend isn’t perfect, but they deserve to be happy. You reassure them that they’ll get through this, they’re a wonderful human being, and that it can be painful, but they will be okay.
You don’t judge your friend. You don’t tell them they are not worthy, they are unlovable, will never find anybody, are ugly, stupid or that they need to change. You show your friend compassion. Strangely we often don’t do the same for ourselves!
Imagine you are at work and your boss calls you in for a meeting to have your annual review. She discusses your strengths and lets you know she is so happy to have you on the team. She then gives you some constructive advice related to organisation/planning skills. Coming from a place of critical judgment, you only hear the negative, and tell yourself, “I’m an incompetent idiot. I’m a shambolic mess and I can’t do anything right”. You head home and feel stressed out, go over all your flaws from memory and can’t sleep.
Coming from a place of fairness and acceptance, you see and hear the whole message, and tell yourself, “I’m doing a really solid job & working well with the team. I’m going to take on her helpful advice and learn from this”. This is a more compassionate response.
What is self-compassion?
There are many different definitions of self-compassion in the literature. I kind of like Neff (2003) that suggests there are 3 components that collaboratively interact to develop a self-compassionate frame of mind:
Self-kindness versus self-judgement – Self-kindness is simply that! Responding with and developing a tendency to be caring and understanding with oneself, and letting go of the harsh judgmental critic. It is about being honest with ourselves about our pain, our flaws, our mistakes and not ignoring, and also not wallowing in self-pity; but acknowledging and responding with genuine kindness, soothing and comfort to the self.
A sense of common humanity versus isolation – The common humanity aspect involves recognizing that all human beings have cracks, and make mistakes. We aren’t alone here! Nobody is perfect! These flaws and cracks make us who we are and connecting one’s own flawed condition to the shared human condition helps with greater perspective and understanding. Individuals who are self-compassionate accept themselves as they are and for who they are, rather than what or who they “should” be.
Mindfulness versus overidentification – Mindfulness involves simply being aware of one’s present moment experience and accepting things as they are. It is not ignoring or ruminating, but observing and accepting the pain, and being self-compassionate. Mindfulness will also help in developing self-compassion habits, like recognizing when your body is feeling anxious and your thoughts are being judgmental toward yourself.
What we know from the research is that when you’re critical and judgmental of yourself, you’re more likely to experience feelings of anger, anxiety, sadness, loneliness and insecurity. When you treat yourself fairly you are in a position to manage these uncomfortable feelings with acceptance.
Self-compassionate individuals often take pride in their human characteristics and believe they are good natured, well-meaning, and competent, and happily understand their unique weaknesses or areas they can work on. They know they are a work in progress and embrace it.
It’s kind of hard to break old habits and practice self-compassion.
I encourage you to treat yourself fairly and with kindness, and see what happens.
References
Barnard, L. K., & Curry, J. F. (2011). Self-compassion: Conceptualizations, correlates, & interventions. Review of General Psychology, 15(4), 289-303.
Neff, K. D. (2003). The development and validation of a scale to measure self-compassion. Self and identity, 2(3), 223-250.
This blog was written by Karen Dreher – Counsellor at YMM.
Karen is a member of The Australian Counselling Association (ACA). She has completed a Masters of Counselling, a Graduate Diploma in Psychology, and additional training in Gottman (couples) Therapy.
Karen is a person-centred counsellor who values the diversity of human narrative and her client’s own personal meanings, experiences and feelings. Karen provides a warm, empathetic, authentic space that supports clients in engaging in their own self-understanding and healthy well-being.
Anxiety can be an uncomfortable and distressing feeling that we want to get rid of. This can lead to making choices that will alleviate our anxiety in the quickest way. Avoidance behaviours can encompass a wide range of physical and mental actions, from procrastination and refusing to think about certain things, to social withdrawal and distracting oneself. These behaviours can momentarily ease discomfort but ultimately reinforce the problems they are meant to alleviate.
Here’s how the cycle of avoidance typically unfolds:
Temporary Relief
When we avoid a difficult situation, we experience temporary relief from the discomfort, anxiety, or fear associated with it. This relief reinforces the idea that avoidance is helpful.
Escalation of Anxiety
Over time, avoiding the situation increases anxiety because the problem remains unsolved. This makes the problem more overwhelming and challenging when we come to address it at a later date.
Reinforcement of Avoidance
Since avoidance initially provided relief, we’re more likely to use it again in the face of similar challenges. This strengthens the use of avoidance behaviour as a coping strategy.
Negative Consequences
Avoidance behaviours often lead to negative consequences, such as missed opportunities, damaged relationship and compromised performance (i.e., academic grades or work-evaluations). These consequences can amplify the problems we were trying to avoid in the first place.
Breaking the Cycle
Breaking the cycle of avoidance can seem daunting and overwhelming. However, gradually taking steps to confronting feared situations will go a long way in breaking down this cycle and building a sense of confidence. While it may be tempting to jump into the deep-end and tackle your biggest fear first, taking a slow and persistent approach allows for you to learn and practice skills that can assist you.
Seek Support
Reach out to friends, family, or professionals for support when dealing with challenging situations or emotions. Having a support network can make it easier to confront problems.
Mindfulness
Practicing mindfulness helps keeps us in the present and from catastrophising about hypothetical outcomes.
Problem-Solving
Instead of avoiding problems altogether, break it down into more manageable steps. Create an action plan to assist with tackling these steps.
Self-Compassion
Be kind to yourself. Avoid self-criticism, and recognise that there may be set-backs. Self-compassion can reduce the fear associated with confronting difficulties.
Avoidance behaviours may offer temporary relief, but they are ultimately counterproductive, fuelling a cycle of increased avoidance. To break this pattern, it’s vital to confront challenges directly and adopt healthier coping strategies. By doing so, we can not only avoid the negative consequences of avoidance but also experience personal growth and resilience.
This blog was written by Simone Chaochalakorn – Psychologist at YMM.
Simone has experience working in a variety of contexts, including working with young children in primary schools, as well as adolescents in clinics. Alongside this, Simone has also assisted adults and seniors with concerns such as work-related stress, relationship difficulties, anxiety and low mood. Simone uses a client-centered approach, in which she strives to understand each individual and their unique problem, in order to find the most effective strategies to help them.
Most people have experienced situations where they have not received what they wanted or needed. These might have been at work, with friends, family, or in intimate relationships. Some may have thought “I am just not an assertive person” and let it go or potentially have it fester into ongoing resentment or sense of helplessness. Some, may have reacted in an opposite manner, with anger and frustration, but this too did not result in needs being met but rather fractured relationships.
Assertiveness is important in all spheres of life from domestic to social to vocational. If you have ever found it difficult to get your point across, to even speak up or keep your cool and had a difficult time communicating your needs, you will undoubtedly recognise the importance of assertive communication in balancing relationships and having needs met.
Whilst one might accept these circumstances as the norm of not being assertive, assertiveness is actually a set of skills that can be learned and developed. Personality, culture, life experiences and previous relationships may all make this skill harder to learn for some people, however it is possible to learn to be assertive and doing so is likely to make a positive difference to one’s life.
So what is Assertiveness and what is it not?
Although the meaning of “assertive” may be familiar, it is important to consider what Assertive Communication actually looks like and what it entails.
Assertive communication has been defined as “the ability to speak and interact in a manner that considers and respects the rights and opinions of others while also standing up for your rights, needs, and personal boundaries” (Pipas & Jaradat, 2010, pp. 649). In other words, it’s a communication style which is comprised of direct yet calm, respectful and reasonable expression of your needs whilst also taking the other party’s needs into account. It is standing up for your values without impeding another’s right to do so. Assertiveness is a key skill that can help you to better manage yourself, people and situations. It can help you to influence others in order to gain acceptance, agreement or behaviour change whilst allowing one to feel less guilty for saying ‘no’ to tasks or plans that may not be serving them. It is not coming out as the champion of a heated argument. Assertiveness is knowing when and how to demonstrate your view.
Conceptually, if we look at communication styles on a continuum, assertiveness is the middle balance between being passive (where one is overly focussed on the needs of others’, but struggles to vocalise their own) and being aggressive (where a person may be overly forthright and demanding about their needs, but fail to acknowledge the needs and wants of others). Assertiveness is therefore a positive personality characteristic that enables individuals to be present, actively engaged and aware of their rights, whilst also extending the same to others. They are a benefit to both themselves and society (Parmaksiz, 2019).
Benefits of Assertiveness vs Consequences of when it’s lacking
The importance of feeling considered, heard and valued is well established. Not having our reasonable needs or wants met and feeling that these are not seen as important or valued, leads to feelings of stress and upset. These negative emotions can compound over time and can become a “time bomb” with detrimental impacts on our self-esteem, anxiety and stress (Bulantika and Sari, 2019). A lack of assertiveness may contribute to depression and anxiety, whereas maladaptive approaches to assertiveness may manifest as aggression (American Psychological Association, n.d.a, para. 1).
What are some of the traits of Assertive Communicators?
There are certain traits that are present in effective assertive communication, spanning both verbal and non-verbal characteristics.
Direct eye contact which communicates confidence and that the person is not intimidated
Assertive posture/stance which balances an open confident stance without looking aggressive. Hand gestures and fidgeting also need to be minimised.
Tone of voice should be confident, strong, but not loud and aggressive.
Clarityof communication is vital, so using specific words that clearly communicate ones needs with little room for ambivalence can assist in getting the message across.
Facial expression needs to remain calm and important to not express anger or anxiety.
Timing of any conversations needs to be considered and appropriate as should the audience
Non-threatening: the person should not blame or threaten the others in order to get their way.
Ability to own your mistakes whilst not taking the ownership for the mistakes of others is part of standing up for own beliefs.
Communication needs to be framed in a positive, proactive but precise manner and self criticism should be avoided when trying to be assertive. It’s imperative that when trying to have effective communication, you’re clear on your position and needs.
While assertive communication skills come naturally for some individuals, these skills can be developed through practice. Effective communication can assist career progression and improve relationships. Relationships are complex and individual and sometimes we may need additional support navigating them. Psychological therapy can be helpful to develop skills in assertiveness in a safe supportive space. If you would like some support with better managing communication and improving the quality of interactions, why not give us a call today? Our team of highly skilled and well-experienced practitioners are here to help.
Bishop, S. (2013). Develop your assertiveness. London, UK: Kogan Page Limited.
Bulantika, S. Z., & Sari, P. (2019). The effectiveness of assertive training techniques and thought-stopping techniques to increase student assertiveness ability. Biblio Couns: Jurnal Kajian Konseling danPendidikan, 2(3), 109–116.
Millacci, T (2017). Assertiveness in the Workplace: A Quick Guide. https://positivepsychology.com/assertiveness/
Pipaş, M., & Jaradat, M. (2010). Assertive communication skills. Annales Universitatis Apulensis Series Oeconomica, 12, 649–656.
Williams, M (2023). What is Assertiveness and why isis important. https://www.lawsonpsychology.com.au/2023/06/30/what-is-assertiveness-and-why-is-it-important/
This blog was written by Lana Lubomirska – Psychologist at YMM.
Lana is a warm, friendly and empathic practitioner with experience in working with children, adolescents and adults from different cultural and socioeconomic backgrounds. She is committed to providing a client-centred safe environment for every individual and assisting clients along their journey.